﻿<?xml version="1.0" encoding="utf-8" standalone="yes"?><items p1:schemaLocation="http://www.education.gov.uk/ItemSchema.xsd" xmlns:p1="http://www.w3.org/2001/XMLSchema-instance">  <item>    <contentType>General article</contentType>    <url>http://www.education.gov.uk/a0016/complaint</url>    <field name="datepublished" type="xs:dateTime">2012-11-02T13:41:12</field>    <field name="title">How to make a complaint about the Department for Education</field>    <field name="alternativetitle">How to make a complaint about the Department</field>    <field name="summary">Information about how to make a complaint about the Department for Education.</field>    <field name="bodytext">&lt;![CDATA[&lt;p&gt;&#xD;
	You can make a complaint by writing, fax, email, telephone, via the &lt;a href="/help/contactus"&gt;contact us form&lt;/a&gt; on this website or in person (by appointment please).&lt;/p&gt;&#xD;
&lt;p&gt;&#xD;
	If you are writing or faxing your complaint, please provide your telephone number if a response by telephone would be convenient.&lt;/p&gt;&#xD;
&lt;p&gt;&#xD;
	If you know the part of the Department which is relevant to your complaint, or the name or title of an appropriate member of staff, please make your complaint direct to them.&lt;/p&gt;&#xD;
&lt;p&gt;&#xD;
	If you do not have this information please contact the Department&amp;#39;s Public Communications Unit who will give you the contact details for the most appropriate person.&lt;/p&gt;&#xD;
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