We hope that you will be able to resolve any complaint concerning the school using local complaints procedures. All schools in England are required to have a complaints procedure and to publicise such a procedure. Some local authorities may also have a complaints procedure available. You can check on your local authority’s website to see if they offer this service.
Making a complaint to the Department for Education should only happen after other routes have been followed. The exception to this may include such matters as child protection, or where a child is missing education.
The guidance on the following pages explains how to complain about a school and how the Department will consider your complaint. It is not a comprehensive guide to the law.
You can get free legal advice on matters relating to children's education at Coram Children's Legal Centre.
