Service Request/Feedback

Please note, the EduBase Service Desk can only deal with queries relating to EduBase. Please read the FAQs for answers to most common queries.

To ensure that your issue is dealt with correctly please review the statements below and click on the one applicable to your query:


I am a school user and need to update my establishment details on EduBase:

I am a school user and have a query regarding login/Secure Access:

I am a local authority user and have a query regarding login/Secure Access:

I am a school user and have a query regarding data collection, School Census, Collect, School 2 School or Key to Success:

How can I get access to EduBase?


If you have any queries regarding RAISEonline please contact enquiries@ofsted.gov.uk.

Non EduBase enquiries including queries about independent schools should be directed to the main DfE website https://education.gov.uk/help/contactus.

If your query is not listed above and relates to EduBase please click here to complete a service request.



Release version: 7.7.2
Release date: 13/12/2016