All information you send us about a complaint is treated as personal information and will be handled in accordance with the Freedom of Information Act and Environmental Information Regulations and Data Protection Act. We will not forward any information to another person or body without your consent.
Transparency and accountability
We have standards that guide our service when dealing with your complaint.
We will publish an annual account on our handling of complaints. This will include the number of complaints received and considered, and how well we have done in meeting the deadlines in our published standards. This information will first be published after August 2013.
