The Department will look at a complaint about a maintained school, academy or Free School from anyone who is unhappy with the way in which a school is acting. This is most likely to relate to decisions your child’s school has made regarding your child’s education, but could also include welfare or other matters, for example:
- keeping an educational record
- recording the contact details of parents
- reporting each year to parents
- providing an education to a child
- following the statutory exclusion review process
The above is not a definitive list. A list of maintained school governing body powers, duties and procedures is set out in the Governors’ Guide to the Law 2012. The obligations upon academy governing bodies are generally set out in the academy’s funding agreement, though also include some statutory duties – such as those under the Education (Independent Schools Standards) Regulations 2010.
