These frequently asked questions are to help schools and local authorities use the NCA tools website. Schools must use this website throughout the 2014 national curriculum assessment cycle to:

  • order key stage 1 tasks and tests and/or levels 3-5 key stage 2 tests;
  • apply for access arrangements for the key stage 2 tests;
  • register children for the key stage 2 tests;
  • submit teacher assessment data for key stage 2; and
  • access key stage 2 test results.

Local authorities can also use the website to support schools.

 
 Can I change my NCA tools password?

Yes. You can change your password at any time. To do this:

  • log in to the NCA tools website
  • select the 'Change your password' link on the homepage
  • enter your current password in the space provided
  • enter your new password and confirm by re-entering in the space provided
  • click on the ‘Change password’ button.

If you have forgotten your password:

  • click on the 'Create new password' link in the 'Log in' feature box on the homepage
  • enter your registered email address and press 'Submit'
  • go to the inbox for your registered email address and click on the link contained within the email sent from assessments@education.gov.uk
  • in this new window, enter your new password, confirm this password by entering it a second time and click 'Submit and log in'.

To make sure you receive emails from the NCA tools website, please ensure your ICT department accepts all email addresses ending in 'education.gov.uk'. If your system cannot be amended to accept all emails from STA, please ensure that assessments@education.gov.uk is added to your organisation's safe senders email list. Including this email address on the safe senders email list will allow emails to be sent straight through to recipients rather than be blocked by spam filters.

 Can I change school users throughout the test cycle?

If you are the headteacher or local authority super user you can add and delete users at any time throughout the test cycle. There can be a maximum of five users at each school or local authority at any one time, however the same users do not need to remain active for the length of the test cycle.

 How can I find out my NCA tools registered email address?

Headteachers

The headteacher’s registered email address is the one STA currently has on file, used to access the NCA tools website in 2013/14.

If you do not know your registered email address, please send an email to assessments@education.gov.uk requesting confirmation of your registered email address. 

Local authority super user

Please email us at assessments@education.gov.uk or contact the national curriculum assessments helpline on 0300 303 3013.

Nominated user

Headteacher and local authority super users will be able to advise nominated users of their account details.

 How many nominated user accounts can I create?

Headteachers and local authority super users can create up to four additional users, giving a total of five users: the headteacher or local authority super user and up to four additional users.

Super users should review nominated users to ensure they are still the most appropriate people to have access to NCA tools.

 I have been nominated as a user. When will I receive my NCA tools password?

An email will be sent to your registered email address within one hour of the account having been set up.

If it has been more than two hours and you have not yet received your password, this may be because the email address provided by your super user was incorrect. Please speak to your headteacher or local authority super user to confirm your email address.

It could also be that your system is not currently set up to receive our emails. To make sure you receive emails from the NCA tools website, please ensure your ICT department accepts all email addresses ending in 'education.gov.uk'. If your system cannot be amended to accept all emails from STA, please ensure that assessments@education.gov.uk is added to your organisation's safe senders email list. Including this email address on the safe senders email list will allow emails to be sent straight through to recipients and not blocked by spam filters.

If you have tried all the suggestions above but you have still not received your password, please contact the national curriculum assessments helpline on 0300 303 3013. 

 I have forgotten my NCA tools password. Can I get a new one?

If you have forgotten your password:

  • click on the 'Create new password' link in the 'Log in' feature box on the homepage
  • enter your registered email address and press 'Submit'
  • go to the inbox for your registered email address and click on the link contained within the email sent from assessments@education.gov.uk
  • in this new window, enter your new password, confirm this password by entering it a second time and click 'Submit and log in'.

To make sure you receive emails from the NCA tools website, please ensure your ICT department accepts all email addresses ending in 'education.gov.uk'. If your system cannot be amended to accept all emails from STA, please ensure that assessments@education.gov.uk is added to your organisation's safe senders email list. This will allow emails to be sent straight through to recipients rather than being blocked by spam filters.

 My details have changed. Can I edit them?

Yes. On the Manage your profile page, all users can edit their own details.

Navigate to the details that correspond to you and click on the ‘Edit details’ button. Change any or all of the details and select ‘Submit’. 

 My password is not working. How do I log in?

All passwords from the 2012/13 assessment cycle have expired. You will need to create a new password for the 2013/14 cycle by clicking on 'Create new password' on the homepage. 

 What do I need to log in to the NCA tools website?

You will need your registered email address and password. The first time you log in, you will need to 'Create a new password'. All passwords from the 2013 assessment cycle have now expired so you will need to change yours the first time you log in.

To do this, enter your registered email address and select 'Submit'. You will then be sent an email with a link that will allow you to create a password of your choice. The email may not arrive immediately – you do not need to submit your email address more than once. 

 What is my NCA tools password?

First time logging in

If you are a headteacher or local authority super user, you will need to create a new password before you log in for the first time this assessment cycle. To create a new password:

  • go to https://ncatools.education.gov.uk
  • click on the 'Create new password' link in the 'Log in' feature box on the homepage
  • enter your registered email address and press 'Submit'
  • go to the inbox for your registered email address and click on the link contained within the email sent from assessments@education.gov.uk (this may take several minutes to be sent)
  • after clicking on the link, in the new window, enter your new password, confirm this password by entering it a second time and click 'Submit and log in'. This password must be at least eight characters in length and include three of the following:
    • one upper case character (eg A, B, C)
    • one lower case character (eg a, b, c)
    • one numeric character (eg 1, 2, 3)
    • one special character (eg £, &, %, +, -).
  • You will also receive a second email confirming your password has been changed.

If you have just been set up as a nominated user, your automatically generated password will have been sent to you in an email from assessments@education.gov.uk after your account was created by your headteacher or local authority super user. This email will be sent to the email address used for your username. You will be required to change your password at first login. If you have not yet received an email, it is likely that your account has not been successfully created. Please speak with your headteacher or local authority super user to rectify this in the first instance.

Not first time logging in

When logging in for the first time you will have been prompted to change your password. If you cannot remember your password, please click on the 'Create new password' option on the NCA tools website homepage.

When returning to the NCA tools website for the 2013 assessment cycle, you will be required to change your password on your first log in. All passwords have expired.

 What is my registered email address?

Your unique email address that was used to log in to the NCA tools website throughout the 2012/13 assessment cycle.

This email address must not be a web-based public email address such as Gmail, Yahoo or Hotmail. All web-based email addresses have been deactivated. You can change your personal details when you log in to the website by selecting 'Manage my profile'. 

 What makes a good NCA tools password?

A good password is a password that you will remember throughout the test cycle. All passwords must be at least eight characters in length and include three of the following:

  • one upper case character (eg A, B, C)
  • one lower case character (eg a, b, c)
  • one numeric character (eg 1, 2, 3)
  • one special character (eg £, &, %).

Passwords should not be shared with others.