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Detailed information about individual schools, including academies, is no longer available in search results. You can access these pages by searching for them on the Performance Tables section of the site.
Service, performance and customer satisfaction
Information about the performance of the Department's Public Communications Unit.
General article 26 April 2012
e-bulletin issue 15: Complaints process
New EFA web section, pupil premium payments, FMGS for academies, academies accounts direction, 16-19 Bursary Fund information
Bulletin 01 November 2012
Complaints - an overview
An explanation of legislative requirements with regards to managing complaints in schools, and a set of recommendations that should be considered by the governing body when compiling a complaints procedure.
General article 26 April 2012
Complaints procedure toolkit
An overview of the legislative requirements for schools to have a process for dealing with complaints, including access to best practice documents for guidance in creating or reviewing the procedure.
General article 13 July 2012
Guidance on making a complaint about a school
Information on how to complain about a school.
Multi-page article 22 August 2012
Guidance on making a complaint about a school: Who can complain about a school?
Information on how to complain about a school.
Multi-page article 21 August 2012
Guidance on making a complaint about a school: How to complain to the Department
Information on how to complain about a school.
Multi-page article 03 October 2012
Guidance on making a complaint about a school: What to expect after making a complaint
Information on how to complain about a school.
Multi-page article 21 August 2012
Guidance on making a complaint about a school: The role of the EFA in investigating complaints
Information on how to complain about a school.
Multi-page article 21 August 2012
Making a complaint about an exclusion
Information about the processes for parents who wish to challenge an exclusion.
General article 28 August 2012